Yet beyond the capital’s bright lights, a different story unfolds. In rural Rwanda, life moves slower — opportunities are scarce, and dreams often stall before they begin. The National Institute of Statistics of Rwanda (NISR) reports a widening gap between urban and rural employment, revealing deep inequalities in access to skills and opportunity.
Many young people finish school full of hope but face few options — limited English, scarce jobs, and almost no access to professional training. According to the Rwanda Labour Market Information System (LMIS), youth unemployment remains above 20%, especially outside Kigali. The path to opportunity feels distant, even as the city’s skyline grows brighter every day.
The Great Lakes Hospitality Institute (GLHI) was created to bridge that gap, and give motivated young people a fair chance to succeed in Rwanda's growing tourism and service industry. By offering practical training, scholarships, and mentorship - GLHI helps!
That’s why the Great Lakes Hospitality Institute (GLHI) was created to bridge that gap and give motivated young people a fair chance to succeed in Rwanda’s growing tourism and service industry. By offering practical training, scholarships, and mentorship, GLHI helps turn potential into possibility, ensuring that Rwanda’s progress is shared by all, not just seen from afar.
Where It All Began
Ten years ago, one of this training center founders sat in a restaurant in Kigali. Waiting staff were hanging around chatting, but no one came to serve him.
“This is the only restaurant I have ever walked out of because I simply didn’t get served, however much I waved my arms about.” the founder recalls, “They weren’t professional. It wasn’t their fault—no one had ever trained them.”
That moment sparked a dream: to build a training institute offering international-standard hospitality education to those who cannot afford it.
At the Great Lakes Hospitality Institute (GLHI) in Kigali, learning isn’t confined to classrooms, it’s alive in kitchens, computer labs, and group activities that spark laughter and confidence. The institute offers a short, hands-on course and an internship that prepares students for real jobs in hotels, restaurants, and the tourism industry.
Many of these young learners travel hundreds of kilometers from rural areas, carrying not just their luggage but big dreams. By the time they graduate, they leave GLHI with more than a certificate, they leave ready to work, to lead, and often, to start their own businesses or to find work.
In one of the bright classrooms, Dr. Isaac Ouma, a Business Administration teacher, shares both the challenges and the rewards of his work.
“The students come with very different levels,” he explains. “Some have to start from the very beginning, they’ve never used a computer before. Most of them didn’t even know how to turn one on.”
Still, what inspires him most is watching transformation unfold before his eyes, as students grow and succeed in a positive learning environment shaped by interaction, engagement, and shared responsibility in the learning process.
“It’s amazing to see how far they come from learning basic computer skills to confidently pitching their own business ideas,” he adds with a smile.
During a visit to Dr. Ouma’s class, the energy was contagious. Students were standing in front of their peers, pitching creative business ideas from community cafés to mobile catering services—practicing how to persuade investors and believe in their own voices.
Across the hallway, Miss Sue-Ellen, the Educational Coordinator, led an English and workshop. The room buzzed with laughter as students practiced short dialogues and roleplays designed to build clarity and confidence.
“We work on communication every day,” she says. “It’s not just about grammar, it’s about helping students express themselves, speak clearly, and share their ideas proudly.”
Her sessions are a mix of language learning, teamwork, and fun turning shy students into confident speakers who can welcome a guest or lead a meeting in English.
Director Elenorary believes that this creative approach is key to this training school success.
“We include activities like games to help students become more confident and learn to play an active role in a team,” she explains. “It’s not just about hospitality, it’s about building character, teamwork, and leadership.”
The students shared that they truly appreciate the personal approach at this educational center; everyone is supported at their own level, and teachers and staff make sure no one is left behind.
One student, Minne, said:
“When I started the program, I didn’t even know how to switch on a computer. Now I can do many things like to create a PowerPoint, send attachments, and use digital tools confidently.”
Minne dreams of working in hospitality, and she especially enjoys the cooking and coaching sessions, which she says make her feel proud of her progress both personally and digitally.
Another student, Toni, explained how the program gave him a new sense of direction:
“Before, I worked in many small jobs, but I didn’t have a real career path. Now I have something to focus on ,this education will help me build my future.”
A third student mentioned that she enjoys the program very much and hopes to continue her education after graduation, inspired by the supportive environment and the confidence she has gained. This is possible due to the fact that students can now support themselves while studying.
At GLHI, every skill learned and every small victory builds more than employability, it builds hope in the future, purpose, and a belief that change is possible.
From shy beginners learning how to start a computer to confident young professionals ready to serve, lead, and inspire, this Hospitality Institute is more than a school, it’s a movement of opportunity and transformation. Each student’s journey reflects Rwanda’s spirit of resilience and growth. With every new graduate, the hospitality industry gains not just skilled workers but passionate changemakers shaping the country’s future.
Real Impact, Real Stories; Lifting Communities by Empowering Youth
Many GLHI graduates now work in Kigali’s top hotels and restaurants, such as the Marriot. Others have opened catering services and cafés in their hometowns, bringing professionalism and opportunity back to their communities.
“Some of our students come from families that never imagined one of their children could work in a hotel,” says a teacher. “When they graduate, it changes everything for them and their families.”
Rwanda’s tourism industry is growing rapidly, creating new opportunities across the country. Yet many talented and motivated young people are unable to take part simply because they cannot afford the basic costs of education.
At the Great Lakes Hospitality Institute (GLHI), most applicants struggle to cover tuition, transportation, meals, and professional clothing. Without support, their potential remains untapped. With your help, this can change.
Your donation directly supports scholarships, daily meals, uniforms, and essential training resources, enabling students to fully participate in their studies and prepare for meaningful careers in hospitality.
👉 Support GLHI by donating here:
https://www.cornerstone-foundation.org/en/great-lakes-hospitality-institute-en/
Every contribution helps ensure that Rwanda’s tourism growth is inclusive and that young people with motivation and talent are not left behind.